Frequently Asked Questions
Everything you need to know about Victoria House Atelier, our silk scarves, orders and delivery.
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What are Victoria House Atelier scarves made from?
Our scarves are crafted from 100% pure mulberry silk, chosen for its exceptional softness, quality and luxurious feel.
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Will customers be able to pre-order scarves?
Yes. Pre-order options will be available on individual scarf product pages, allowing customers to reserve selected designs before they are ready for dispatch.
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Which countries do you currently ship to?
We currently ship to Australia and Georgia. We plan to expand to additional countries as demand grows.
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What are the estimated processing and delivery times?
Processing and delivery times are currently being finalised as we transition to a new manufacturing and fulfilment partner. Updated delivery estimates will be provided before orders are dispatched.
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What is your returns and exchange policy?
We stand behind the quality of our scarves. If you are not satisfied with the quality of your purchase, you may request a return and refund. Returns for change of mind are not accepted.
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How should I care for my silk scarf?
We recommend washing your scarf only when necessary. When washing, place it in a laundry bag and use a gentle wool cycle with cold water. Handle your silk with care to help preserve its beauty and quality.
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Where are the scarves manufactured?
Our scarves are manufactured in China, a region renowned for its long tradition of silk production and high-quality mulberry silk.
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Will bespoke or personalised scarves be available?
Yes. Bespoke and personalised scarves will be available to pre-order, with further details provided as the service develops.